Your privacy matters to us

1. Introduction

M/s. Proxima Company for Integrate Computer Solutions Co. W.L.L. (“the Company”, “we”, “us”, or “our”) is committed to protecting the privacy of visitors to our website and users of our products and services. This Privacy and Cookie Policy explains how we collect, use, disclose, and protect personal information when you visit https://aljenaiesolutions.com or interact with our online services. For the purposes of data-protection laws in the State of Kuwait, Proxima Company for Integrate Computer Solutions Co. W.L.L. acts as the Data Controller.

Scope of this Policy (Website Only): This Policy applies only to personal data collected through the marketing website https://aljenaiesolutions.com. Access to our AI products and services through separate platforms may be subject to additional privacy notices or contractual terms; those documents govern processing on those platforms.

2. Information We Collect

a. Information You Provide

When you fill out forms, contact us, or subscribe to updates, we may collect:

• First name and last name
• Email address, phone number, and contact details
• Company name, job title, and other business contact information
• Any message or inquiry content you submit voluntarily

b. Information Collected Automatically (via Google Analytics and similar tools)

When you visit our website, certain information is collected automatically, including:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages viewed, time spent, navigation paths, and referring URLs
• Date and time of visits, clicks, and other interaction metrics

This information is collected through cookies and similar technologies to analyze usage patterns and improve website performance. Where required by law, certain analytics technologies are activated only after you provide consent.

3. How We Use the Information

The Company uses collected data to:

• Monitor and analyze website traffic, usage, and performance
• Improve website design, functionality, and user experience
• Respond to inquiries or service requests
• Send updates or marketing communications (where consent is obtained)
• Detect, prevent, and address technical issues or security incidents
• Comply with applicable legal obligations
• Maintain customer relationships and provide marketing opt-outs

Processing is based on consent, legitimate business interests, or necessity for performing a contract or pre-contractual obligation. We do not sell, rent, or trade personal information.

Withdrawal of Consent / Objection: You may withdraw consent at any time. You may also object to processing based on legitimate interests, particularly for direct marketing.

4. Cookies and Tracking Technologies

a. What Are Cookies? Small text files stored on your device; related technologies (pixels, tags, local storage) can serve similar purposes.

b. Types We Use:

• Essential Cookies
• Analytics Cookies (Google Analytics 4 – GA4)
• Preference Cookies
• Performance and Functionality Cookies

Where required (including DPPR 2024), non-essential cookies are used only with your consent, which you can withdraw at any time.

c. Managing Cookies: You may disable or delete cookies in your browser. Some site functions may be affected. Depending on location, you may see a cookie banner or settings tool to manage preferences or withdraw consent.

5. Data Storage and Retention

Website analytics data is stored on Google’s servers (U.S. East), pseudonymized and encrypted at rest and in transit. We retain analytics and inquiry data only as long as necessary for the purposes described or as required by law, then delete or anonymize it where possible.

6. Data Sharing and Disclosure

We may share information with:

• Service Providers (e.g., Google Analytics) under confidentiality terms
• Legal Authorities when disclosure is required by law or court order
• Professional Advisors (lawyers, auditors, consultants) under confidentiality

7. International Transfers

Data may be transferred across borders (e.g., to the United States) when using services like Google Analytics. Transfers occur with consent and appropriate safeguards in line with DPPR 2024.

8. Data Security

We apply administrative, technical, and physical security measures, including encryption, access controls, secure hosting, and continuous monitoring. In the event of a data breach, we will notify CITRA and affected individuals as required.

9. Updates to This Policy

We may update this Policy and post the revised version with a new effective date. Continued use of the website indicates acceptance of the updated Policy.

10. Contact Information

For privacy or data-protection inquiries:

• Proxima Company for Integrate Computer Solutions Co. WLL
• Kuwait
• Email: abdulaziz@aljenaiesolutions.com
• Website: https://aljenaiesolutions.com

11. Your Rights and Choices Under Applicable Law

You may have the following rights (subject to Kuwaiti law, including DPPR 2024):

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to object (especially to direct marketing)
• Right to withdraw consent
• Right to data portability (where applicable)

To exercise these rights, contact us using Section 10 details. We may need to verify your identity. You may have the right to lodge a complaint with the relevant authority in Kuwait (e.g., CITRA).

12. Services on Other Platforms and Dashboards

Our website may link to separate platforms or dashboards where services are provided. Data there may be governed by separate privacy notices or agreements. This Policy applies only to data collected through https://aljenaiesolutions.com.

13. Children’s Privacy

Our website and marketing activities are aimed at business and professional users, not children under 18. We do not knowingly collect personal data from children. If such data is collected inadvertently, we will delete it promptly. Contact us if you believe this has occurred.

14. Applicable Law and Interpretation

This Policy is intended to align with Kuwait’s data protection framework, including DPPR 2024. In case of conflict, mandatory provisions of Kuwaiti law will prevail.