Customers
Every customer who has placed an order or shared their details with Aloo. Just calling to ask a question doesn't add them. Once they're in the list, their phone number stays saved to them.
#The list
One row per customer. Columns:
- Customer. Their name.
- Phone. The number they called from.
- Orders. How many orders they've placed.
- Spent. Total they've spent with you, in KWD.
- Avg Sentiment. How happy they've sounded on calls.
- Last Order. When they last ordered. Shows “Never” if they haven't placed one.
- Lang. The language they usually speak on the phone.
Click any column to sort. Pick 5, 8, 10, or 20 rows per page at the bottom.
#Search
The search box at the top matches name, phone, or email as you type.
#Opening a customer
Click any row to open the profile popup. See the Customer profile page for what's inside.
#Adding a customer by hand
Most customers are added automatically the first time they place an order or share their details with the agent. To add one yourself, click Add Customer at the top of the list.
#Who can see what
- Everyone with access can see the list and open a profile.
- Only managers and owners can edit customer details or add one by hand.
- If you can't edit, the profile opens with a Read-only access badge and the fields are greyed out.
#Location scope
The list only shows customers for the location you have selected at the top. Switch location to see another branch's customers.