History & playback
The History tab is the full record of every call Aloo has taken. One row per call, with the customer, duration, what they wanted, and any flags. Use it to review a specific call, train staff on tricky situations, or investigate a complaint.
#What each row shows
Customer name, call length, what the customer wanted (there can be more than one thing in a single call), when the call ended, a callback flag if one was raised, a flag if a manager joined at any point, and a sentiment score when available.
#Filtering history
- Free-text search by customer, phone, or order / reservation number.
- Filter by what the customer was calling about: place order, order status, make a reservation, change or cancel a reservation, large-party booking, menu question, business question, complaint.
- Filter by callback-needed flag or escalation flag.
- Filter by date range.
#Audio playback
Click a call to open the audio player. Play, pause, skip, set the volume, change the speed. When a transcript is available, it shows next to the audio so you can read and listen at the same time.