Upsells

Seven cross-sell and upgrade strategies you can turn on individually. Each has its own message template.

#The seven strategies

Upsell strategies

Strategy	What it does	When it fires
Upgrade	Suggest a bigger size or premium option.	When a caller picks an item that has a premium variant.
Pairing	Suggest a complementary item.	When the caller adds an item that has a pairing rule.
Combo Completion	Suggest the missing item to finish a combo.	When the cart has most of a configured combo.
Tag Match	Suggest an item matching a flavour tag.	When a caller asks for something like “spicy” or “sweet”.
Customer Favorite	Suggest the item a returning customer orders most.	When a known phone number has an order history.
Missing Category	Suggest an item from a missing category.	During ordering or at checkout, when something common (like dessert) is missing.
Savings Nudge	Encourage a small add-on to unlock a reward.	When the subtotal is just short of free delivery or a threshold discount.

Each strategy has a message template. Rewrite it to match your voice, but keep the placeholders in so the agent can fill them with real values.

Placeholder	Becomes
`{item_name}`	The item being suggested.
`{base_item_name}`	The item that triggered the suggestion.
`{option_name}`	An upgrade option like “Large”.
`{price_text}`	A price like “for 0.500 KWD more”.
`{combo_name}`	The name of the combo being completed.
`{shortfall_kd}`	How far the caller is from the reward.
`{offer_label}`	The reward label, like “free delivery”.