Customer-specific discounts
A customer-specific discount is a code tied to a customer's phone number. Useful for loyalty rewards, complaint compensation, or VIP pricing. The discount applies automatically when the phone number is recognised on a call.
#Where to add or edit customer discounts
Open the Menu page and click the deals popup. Go to the Customer Discounts tab to create a new code, edit an existing one, or turn one on or off.
#What to set
- Phone number the code applies to.
- Usage limit: how many times the same phone can use it.
- Discount type: flat amount or percentage.
- Minimum order subtotal required to use it.
- Aloo tracks remaining uses automatically.
- Status: active, inactive, or exhausted.
#When it stops applying
A customer discount ends in one of three ways:
- Its usage limit is reached. Status flips to exhausted.
- You turn it off. Status flips to inactive.
- You delete it entirely.
Tracking is automatic. You don't need to count uses yourself. Aloo shows the remaining count next to each discount in the list.